Terms of service

TERMS OF SERVICE

Last Updated: [INSERT DATE]

Welcome to Chewzables.

These Terms of Service ("Terms", "Terms of Service") govern your access to and use of the Chewzables website, online store, products, services, content, features, tools and related services (collectively, the "Services").

The Services are operated by Blenderhouse Private Limited, trading under the brand name Chewzables("Chewzables", "we", "us", or "our").

GSTIN: 01AAMCB7360D1Z0

Our online store is powered by Shopify, which provides the technology platform that enables us to provide the Services to you. However, purchases of products from our store are transactions directly between you and Chewzables.

By accessing, browsing, interacting with, or purchasing from our website, you agree to be bound by these Terms and any policies referenced or linked herein, including our Privacy Policy, Refund Policy, and Shipping Policy.

Please read these Terms carefully before using our Services. If you do not agree with these Terms, you should not access or use our website or Services.

SECTION 1 — ACCESS AND ACCOUNT

By using our Services, you represent that you are legally competent to enter into a binding agreement under applicable Indian law.

If you are under the age of majority, you may use our Services only with the involvement and consent of a parent or legal guardian.

To use certain features of our Services or to place an order, you may be required to provide information including your name, email address, phone number, billing information, payment information and shipping address.

You agree that all information provided by you is accurate, complete and current. You are responsible for updating your information whenever necessary.

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.

You may not sell, transfer, assign or otherwise provide your account to another person without our prior written consent.

We reserve the right to suspend or terminate accounts where we reasonably believe that an account has been used fraudulently, unlawfully, abusively or in violation of these Terms.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display and describe our products as accurately as possible.

However, actual product colours, appearance, packaging and other visual characteristics may vary depending on your device, screen settings, lighting, photography and other factors.

Product descriptions, specifications, pricing, availability, packaging and other information may be updated or changed from time to time without prior notice.

We reserve the right to:

discontinue any product;
modify product specifications;
limit quantities available for purchase;
restrict sales to particular persons, locations or jurisdictions; and
refuse or cancel orders where permitted by applicable law.

Nothing in these Terms excludes or limits any rights you may have under applicable Indian consumer protection laws.

SECTION 3 — ORDERS AND ACCEPTANCE

When you place an order through our website, you are submitting a request to purchase the selected products.

An order confirmation generated by our website acknowledges that we have received your order but does not necessarily constitute final acceptance of the order.

Chewzables reserves the right to accept, reject, cancel or modify an order where permitted by law, including where:

the product is unavailable;
there is an error in product information or pricing;
payment cannot be successfully processed;
the order appears fraudulent or suspicious;
delivery to the provided address is not possible;
an order violates these Terms; or
circumstances outside our reasonable control prevent fulfilment.

If we cancel an order after payment has been received, we will initiate a refund of the applicable amount in accordance with our Refund Policy and applicable law.

Please carefully review your order before completing your purchase, as cancellation requests may not be possible after an order has entered processing or fulfilment.

You agree that products purchased through our website are intended primarily for personal or household use and not for unauthorised commercial resale.

Returns, replacements, cancellations and refunds are governed by our Refund Policy, available at:

/policies/refund-policy

SECTION 4 — PRICES, TAXES AND BILLING

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, including Goods and Services Tax (GST), will be charged as required under applicable Indian tax laws.

Where applicable, the final amount payable, including applicable taxes, shipping charges and other applicable charges, will be displayed before you complete your purchase.

Prices, discounts, promotional offers and product availability may change without prior notice.

The price applicable to your order will generally be the price displayed at the time the order is placed, subject to correction of genuine errors or other circumstances permitted by applicable law.

Promotional offers may be subject to additional terms and conditions. If promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.

You agree to provide accurate and complete billing and payment information.

You represent that you are authorised to use the payment method used for your purchase.

We may use third-party payment processors and payment gateways to process transactions. Your use of such payment services may also be subject to the terms and policies of the applicable payment provider.

SECTION 5 — SHIPPING AND DELIVERY

Orders are shipped to delivery locations supported by our shipping partners and service providers.

Estimated delivery timelines displayed on our website are estimates and may vary depending on the destination, courier availability, weather, operational conditions, public holidays, strikes, regulatory restrictions and other circumstances.

We are not responsible for delays caused by events or circumstances beyond our reasonable control.

Once an order has been handed over to the applicable logistics or delivery partner, delivery is subject to the carrier's processes and conditions. However, nothing in these Terms limits any rights or remedies available to you under applicable consumer protection law.

You are responsible for providing an accurate and complete shipping address and contact information.

If a shipment is returned because of an incorrect or incomplete address, repeated delivery failure, refusal to accept delivery, or other circumstances attributable to the customer, any applicable re-shipping, return or refund treatment will be handled in accordance with our Shipping and Refund Policies.

Our Shipping Policy is available at:

/policies/shipping-policy

SECTION 6 — INTELLECTUAL PROPERTY

All content made available through the Services, including but not limited to:

Chewzables trademarks and logos;
brand names;
product names;
product images;
photographs;
graphics;
illustrations;
videos;
audio;
website design;
layouts;
text;
product descriptions;
reviews;
software; and
other materials

is owned by or licensed to Blenderhouse Private Limited, Chewzables, or the applicable rights holder and is protected by applicable intellectual property laws.

You may access and use the Services for personal and lawful purposes only.

Unless expressly permitted by us in writing or permitted by applicable law, you may not reproduce, copy, modify, distribute, publish, transmit, display, sell, license, create derivative works from, or commercially exploit any content from the Services.

The Chewzables name, logos, product names, designs, slogans and related brand elements are trademarks or intellectual property of Blenderhouse Private Limited, Chewzables, or their respective licensors.

You may not use our trademarks, branding or intellectual property without our prior written permission.

Shopify's name, logo and other trademarks remain the property of Shopify. Other third-party trademarks appearing on our Services remain the property of their respective owners.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools, applications, integrations, payment services, analytics services, logistics services or other functionality.

Such third-party services may be subject to their own terms and privacy policies.

We do not necessarily control or operate these third-party services and, to the extent permitted by applicable law, we are not responsible for their independent operation, availability, policies or practices.

Your use of third-party services is at your own discretion and may be subject to additional terms imposed by the relevant third-party provider.

We may introduce additional features, tools and services in the future. Such features will also be subject to these Terms unless otherwise stated.

SECTION 8 — THIRD-PARTY LINKS

Our Services may contain links to websites, applications, services or resources operated by third parties.

These links are provided for convenience and do not necessarily constitute an endorsement or recommendation.

We are not responsible for the content, availability, security, accuracy, privacy practices or policies of third-party websites or services.

If you choose to access a third-party website or service, you do so at your own risk and should review its applicable terms and privacy policy.

Transactions conducted through third-party websites are between you and the applicable third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Chewzables is powered by Shopify, which enables us to provide the Services to you.

However, purchases made through our online store are transactions directly between you and Blenderhouse Private Limited / Chewzables.

Shopify provides the underlying ecommerce technology and hosting infrastructure but is not the seller of the products offered through our store.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for the products sold by Chewzables or for disputes arising directly from transactions between you and Chewzables.

Nothing in these Terms is intended to limit any rights or remedies that cannot lawfully be excluded under applicable law.

SECTION 10 — PRIVACY POLICY

Your use of our Services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and process personal information.

You can view our Privacy Policy at:

/policies/privacy-policy

Because our online store is powered by Shopify, Shopify may also process certain information in connection with providing its platform and related services.

You acknowledge that Shopify's own privacy practices may also apply to information processed by Shopify in accordance with its applicable policies.

You should review both our Privacy Policy and applicable Shopify privacy documentation where relevant.

SECTION 11 — FEEDBACK AND REVIEWS

If you submit, upload, post, email or otherwise provide ideas, suggestions, reviews, testimonials, feedback, photographs, videos or other content ("Feedback") to us, you grant Chewzables a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, publish, display, distribute and otherwise use such Feedback for lawful business purposes, including marketing and promotional purposes, subject to applicable law.

You represent and warrant that:

you own or otherwise have the necessary rights to provide the Feedback;
the Feedback does not infringe the rights of another person;
the Feedback is not unlawful, misleading, defamatory, obscene or abusive; and
the Feedback does not contain malicious software or other harmful material.

We reserve the right, but are not obligated, to moderate, edit, refuse to publish or remove Feedback that we reasonably believe violates applicable law, these Terms, or the rights of another person.

You remain responsible for the Feedback you submit.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

There may occasionally be typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotional offers, shipping charges, availability or other information on our Services.

We reserve the right to correct such errors and update information where permitted by applicable law.

Where an order has been placed based on an obvious pricing, description or other material error, we may contact you regarding the error and, where appropriate, provide you with the option to confirm the corrected order or cancel the order with an applicable refund.

SECTION 13 — PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use our Services:

for any unlawful, fraudulent or malicious purpose;
to violate any applicable Indian law or regulation;
to infringe our intellectual property rights or the rights of another person;
to harass, threaten, abuse, defame or harm another person;
to submit false or misleading information;
to impersonate another person or entity;
to distribute spam or unauthorised promotional communications;
to introduce viruses, malware or other harmful code;
to interfere with the operation or security of the Services;
to attempt to gain unauthorised access to our systems or accounts;
to scrape, extract or collect information from the Services through unauthorised automated means;
to reproduce, copy, resell or commercially exploit the Services without our permission;
to collect or misuse personal information belonging to other users; or
to circumvent security, authentication or access-control measures.

We may suspend or terminate access where we reasonably believe that these Terms or applicable law have been violated.

SECTION 14 — AGENTS AND AUTOMATED ACCESS

This section applies to software, bots, agents or automated systems that access, interact with or use our Services.

An automated system must not access or interact with our Services in a manner that violates these Terms, applicable law, technical restrictions, authentication requirements, or reasonable security measures.

We may restrict, block or limit automated access to our Services where reasonably necessary to protect our website, users, systems, intellectual property or business operations.

Nothing in this section prevents lawful activities such as accessibility tools, search-engine indexing or other activities expressly permitted by us or applicable law.

SECTION 15 — TERMINATION

We may suspend or terminate your access to the Services where permitted by applicable law, including where you materially breach these Terms or engage in fraudulent, abusive or unlawful activity.

You may stop using our Services at any time.

Termination will not affect rights or obligations that arose before termination.

Any provisions that by their nature are intended to survive termination, including provisions concerning intellectual property, liability, indemnification, governing law and dispute resolution, will continue to apply.

SECTION 16 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services are provided on an "as available" basis.

We make reasonable efforts to keep the information on our website accurate and up to date, but we do not guarantee that all information will always be complete, current or error-free.

To the extent permitted by law, we do not guarantee that:

the Services will always be available;
the Services will be uninterrupted;
the website will be free from errors;
the website will be free from harmful components; or
every product will meet every individual expectation.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right or legal protection that cannot lawfully be excluded under applicable Indian law.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Blenderhouse Private Limited, Chewzables, its directors, officers, employees, affiliates, contractors, service providers and licensors shall not be liable for indirect, incidental, special or consequential losses arising from your use of the Services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms limits liability for matters that cannot legally be limited or excluded under applicable Indian law.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Blenderhouse Private Limited, Chewzables, its directors, officers, employees, affiliates, contractors, service providers and licensors from claims, losses, liabilities and reasonable expenses arising from:

your material breach of these Terms;
your unlawful use of the Services;
your violation of another person's rights; or
your misuse of the Services.

This section does not require you to indemnify us for matters caused by our own unlawful conduct or for liabilities that cannot legally be transferred to you.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be interpreted to the maximum extent permitted by applicable law or, where necessary, severed from these Terms.

The remaining provisions will continue to remain in full force and effect.

SECTION 20 — WAIVER; ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy and other policies expressly incorporated into these Terms, constitute the agreement governing your use of the Services.

If there is a conflict between these Terms and a specific policy applicable to a particular transaction, the specific policy will govern to the extent of that conflict.

SECTION 21 — ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent where such consent is required by applicable law.

We may assign or transfer our rights and obligations in connection with a merger, restructuring, sale of business, transfer of assets or similar corporate transaction, subject to applicable law.

SECTION 22 — GOVERNING LAW AND JURISDICTION

These Terms and your use of the Services shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory rights you may have under applicable consumer protection laws, disputes arising from or relating to these Terms or the Services shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the location of the registered office of Blenderhouse Private Limited, unless otherwise required by applicable law.

Nothing in this section limits your statutory rights to approach an appropriate consumer forum, authority or court where such rights are available under applicable law.

SECTION 23 — HEADINGS

The headings used in these Terms are provided for convenience only and do not affect the interpretation of any provision.

SECTION 24 — CHANGES TO THESE TERMS

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, modify or replace these Terms from time to time.

When material changes are made, we may provide notice through our website or other appropriate means where required by applicable law.

Your continued use of the Services after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.

SECTION 25 — CONTACT INFORMATION

If you have any questions, concerns, complaints or requests regarding these Terms of Service, our products, orders or Services, you may contact us at:

Chewzables
A brand operated by Blenderhouse Private Limited

GSTIN: 01AAMCB7360D1Z0
CIN: U47912JK2024PTC016261

Email: support@chewzables.com
Website: https://chewzables.com

Registered Office:
H.No. 111, Ward No. 74,
Chowadhi, Jammu,
Jammu & Kashmir – 180011, India

Blenderhouse Private Limited is a private limited company incorporated under the Companies Act, 2013 and registered with the Registrar of Companies, Jammu.

For order-related queries, please contact us using the email address above and include your order number and registered contact details where applicable.

Chewzables is a brand operated by Blenderhouse Private Limited.